What if the customer facing team really cared about each customer?
In companies with big customer-facing teams, the quality of customer interaction is mission critical. We have helped organisations with the entire employee journey from onboarding to succession planning and turning 'stop gap' jobs into credible careers. In doing so customer loyalty improves by transforming both speed and quality of service for your customers.
“The engagement project paid for itself by just 30% of the increased cash collected in the first 4 weeks!"
Ryan Sadler, Customer Service L&D Manager, Scottish & Southern Energy